Case Studies

Many organisations in the public sector are already benefiting from Open Communications

Siemens has already implemented a successful Open Communications strategy for a wide variety of organisations. These are just a few examples of our satisfied customers.

Maroc

Faced with a communications emergency, the Moroccan Police Force called Siemens. Utilising sophisticated HiPath technology, we were able to set up a national Voice over IP network to connect 10,000 police stations, 25 regional sites and 70 local sites to head office and each other.

Download a PDF of the Maroc case study (364 Kb)
Learn more about HiPath 4000

Herefordshire Council

Following a rigorous and competitive tender process, Siemens was selected from 25 companies to help improve citizen interaction. Herefordshire Council's existing LAN and WAN infrastructure was upgraded to IP with an innovative HiPath solution that delivers improved flexibility and performance that are vital to the county's citizens and employees.

Download a PDF of the Herefordshire Council case study (840 Kb)
Learn more about HiPath 8000

Blackburn with Darwen Borough Council

Siemens transformed customer service for Blackburn with Darwen Borough Council using HiPath ProCenter. The flexible, user-friendly solution has made communication simple and more productive, reduced call volumes and allowed the Council to deliver a truly citizen-centric service.

Download a PDF of the Blackburn with Darwen Borough Council case study (400 Kb)
Learn more about HiPath ProCenter

Detroit Medical Center

The Detroit Medical Center improved call centre performance and customer satisfaction with Siemens' HiPath ProCenter Standard. The solution led to immediate benefits with increased revenue, decreased call abandon rates, improved customer satisfaction and a return on investment in less than four months.

Download a PDF of the Detroit Medical Center case study (508 Kb)
Learn more about HiPath ProCenter

City of Chaska

City of Chaska prides itself on delivering innovative services to increase the quality of life for its residents. But as the number of chaska.net subscribers grew, resources became stretched. They therefore adopted a Managed Service to improve their wireless network performance and to enable them to continue to offer a high level of customer support.

Download a PDF of the City of Chaska case study (530kb)
Learn more about Managed Service

Contact us
Get in touch with an Open Communications specialist to find out the best way to adopt an Open Communications strategy for your government organisation.