Siemens OpenScape Now Available on Salesforce.com's AppExchange to Support Real-Time Communications for Financial Services

Salesforce.com, the market and technology leader in on-demand business services, and Siemens Enterprise Communications today announced the availability of Siemens OpenScape in the financial services category of Salesforce's AppExchange, the world's first on-demand application directory. The integrated solution provides presence-enhanced calling, video and Web conferencing, and collaboration solutions for Salesforce's customers. With OpenScape and Salesforce, customers can benefit from improved cross and up-selling, increased client satisfaction and significantly improved collaboration.

Together, Salesforce and Siemens are redefining Open Communications with an integrated approach to meet customer demand for real-time communications. Built using the Apex on-demand platform, OpenScape is now available for test drive and deployment at http://www.salesforce.com/appexchange.

Siemens has worked with Salesforce to create a customised version of its OpenScape solution for the financial services market that is designed specifically to address the communication needs of today’s financial advisor. The solution integrates fully with Salesforce to provide presence-based services, such as click-to-dial calling, conferencing, document-sharing and messaging features directly within Salesforce embedded in the CRM workflow.

"Siemens provides Open Communications software that breaks down the silos that currently exist between people, processes, applications and communications. By integrating the capability to communicate in real time across all mediums directly from primary business applications, we are enabling the infusion of context-sensitive communications directly into the business process," said Andrew Chew, senior vice president unified communications, Siemens Enterprise Communications. "Salesforce is a great application for us to provide this unique capability and AppExchange is a terrific environment in which to showcase its value."

Based on the Session Initiation Protocol (SIP), OpenScape is a software utility that promotes communications between decision-makers to facilitate business processes. OpenScape can be set up to determine availability of another party, and then establish communications using a preferred method, such as e-mail, instant message, cell phone, or other means of IP communications. It also can set up virtual workgroups and create instant conferences. OpenScape is designed to establish communications from within any applications environment.

"Companies of all sizes can now go to the AppExchange to deploy on-demand financial services applications for wealth management, capital markets, retail banking, hedge funds and more," said Tien Tzuo, chief strategy officer, Salesforce.com. "By adding Siemens' OpenScape to their Salesforce implementations, financial services customers can seamlessly manage their communications as easily as they manage their sales contacts."

For further information contact:

Neil Jessiman or Nick Head at CompanyCare Communications
0118 9395900 or siemens@companycare.com