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Seventh Edition
Welcome to edition seven of Open Minds which is designed to give you fresh insights into the key communications challenges facing organisations.
In this new edition we look at:
Experts predict a worsening of the IT skills shortage so why is it that women are not attracted to the profession? We listen to the views of women IT executives in the US and Germany and explore initiatives intended to reverse the trend. What unique skills can women offer? Does the traditional image of the technology sector as male-dominated still hold true and is it time for a fundamental make-over? Continue reading…
How can technology be harnessed more intelligently to improve call centre management and response times? Is first-call resolution a distant dream? How do call centres respect the need of agents to work flexibly? We look at new research and explore the options for improvement. Continue reading…
What opportunities and risks do enterprises face when they outsource their operations? How do you decide which tasks to outsource? How can you ensure you select the best service provider and what level of partnership will ensure quality and efficiency over the course of the service contract? We look at the latest Forrester Research and discuss the issues with industry experts. Continue reading…
To download the full edition as a pdf, click here.
f you have any feedback on the articles in this edition of Open Minds, please contact us at: editor-open.minds.sen.uk@siemens.com