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Tenth Edition
Welcome to Open Minds, which provides you with fresh and useful insights into the key communications challenges facing organisations today. As editor I would like to thank all of our readers for their continued support and excellent feedback.
If you have any feedback on the articles in this edition of Open Minds, please contact us at editor-open.minds.sen.uk@siemens.com.
To download the full edition as a pdf, click here.
In this edition we ask:
The tough economic climate means CIOs are under greater scrutiny than ever to streamline the operating expenses for the maintenance of their communications technology.
As a leading Open Communications Service Provider, Siemens Enterprise Communications Group supports our customers' business challenges with OpenScale Services for communication, data and security applications as well as infrastructure. Continue reading…
In the tough economic climate, no CIO can afford to appear wasteful. To some that will mean restricting all spending on new equipment, but that could turn out to be a mistake, especially where a moderate outlay can recoup the investment many times over in operational costs which can be realised quickly. Continue reading…
Organisations such as Education First (EF), an international education and cultural exchange firm, are throwing out the old adage that you can't save money, improve customer service and be kind to the environment at the same time. By using technology from Siemens Enterprise Communications in the deployment of 'virtual contact centres' Education First, has been able to improve the flexibility of their staff, be more responsive to customers, provide better working conditions for its employees and reduce its environmental impact on the planet. Let's examine in more detail why more and more contact centres are choosing to operate 'virtually' instead of in traditional physical contact centres. Continue reading…
In the current climate it is understandable that companies are focusing on costs rather than growth, on controlling expenses rather than on making investments. IT and communications are by no means exempt.
But over the last decade, technology has become a significant source of competitive advantage, at least for companies that deploy it well. Businesses have used technology to speed up their time to market, to make their operations more agile and flexible, and to develop new products and services. Continue reading…