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SMB Communications Study: Uncovering the hidden cost of communications barriers and latency, Prepared by SIS International Research, January 2009
An SMB with 100 employees could be leaking a staggering $524,569 annually as a result of hidden costs associated with communications barriers and latency. Communications barriers and latency impact everyday business process and collaboration. Not addressing these everyday hidden costs leads to increased operating expense, unsatisfied customers, and impaired competitive advantage. Siemens Enterprise Communications Group commissioned a study performed by SIS International Research to quantify these costs to small and medium businesses (SMBs) around the globe.
Key findings from the study include:
- SMBs and LEs experience similar hidden communication costs
- Communications barriers and latency are widespread and costly
- Addressing communications inefficiencies is a high priority for SMBs
- Evolving business environment is driving mobility among SMBs
- SMB mobility is driving the need for improved communications solutions
- Fragmented and varied technologies limit communications efficiency
- Unified communications is taking root with SMBs
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