OpenScape Contact centre

We can help you to deliver outstanding customer service, efficiently and cost effectively.

When business is tougher than ever it pays to find ways to increase customer service, create a competitive edge and exceed expectations. Even more so when business is no longer a local concern, and you need to ensure your customers can contact you via their medium of choice and that every inquiry is dealt with the first time, every time. But the real challenge is how to manage all types of contact channels cost effectively, while maximizing your investment in people and technology.

Siemens has a wealth of experience and expertise in contact center technology and CRM integration to help you. In fact, 60% of the Financial Times top 20 organizations have chosen Siemens for their Contact Centre solution. Wherever our products and services are adopted, organizations recognize immediate benefits. 

For example, Detroit Medical centre improved performance and customer satisfaction with a solution that led to increased revenue, decreased call abandon rates, and a return on investment in less than four months.

Our team can work with you to develop the right strategy for your organization, delivering a solution that :

• Drives first contact resolution
• Enables efficient deployments of agents anywhere ‘on-demand’
• Allows your centre to be highly flexible, scalable, and available

And that means you'll gain the maximum value from your investment. We have a range of OpenScape Contact Centre solutions to suit every type and size of organization, as well as our OpenScape Voice Portal offering that can be integrated with the OpenScape Contact Centre solution.

Contact us
Find out more about our OpenScape Contact Center Solutions and how they could benefit your business.