Our Solutions
Communicate with your customers in the best way possible
Our OpenScape Contact Center solutions, allow you to interact with customers at the highest level, improving satisfaction, increasing revenue and loyalty and enhancing productivity. The solutions are in the form of a set of packaged software applications that improve the effectiveness and efficiency of a company's contact centre operations through intelligent skills-based routing, agent and management tools, and comprehensive reporting. They allow you to:- Seamlessly Grow and Expand your contact center by adding agents or media whenever required, or by networking various contact center sites, branches and/or remote agents
- Evolve to IP without forklift investments with a single solution supporting traditional, converged or pure-IP telephony
- Increase first contact resolution with presence and collaboration tools that enable agents to collaborate with enterprise-wide users to resolve customer issues
- Improve productivity with intuitive, fully integrated multimedia client desktops
- Streamline contact center management with a visual and easily customizable management console
- Treat each customer contact according to its value through differentiated routing based on available customer data
- Align contact center activities with business workflows by integrating with existing applications via standard interfaces
Which OpenScape Contact Center solution is right for you?
Whatever the size of your contact centre, OpenScape Contact Center provides the benefits of a unified administration console with an intuitive client desktop. OpenScape Contact Center is available in two variants to accommodate all business sizes and needs:
OpenScape Contact Center Agile
For many small and medium-sized enterprises, superior customer service is a key differentiator from larger competitors. OpenScape Contact Center Agile is a cost-effective, innovative contact center solution designed to meet the customer service needs of small-to-medium sized enterprises and "informal" call centers up to 100 active agents.
- Maximize First-Contact Resolution with Unique Presence and Collaboration Tools
- Improve Productivity with Intuitive, Visual Tools for Agents and Managers
- Deploy Easily, with Reduced Complexity and Modular Upgrade Options
- Deploy individual IP agents regardless of physical location
- Infrastructure independent for easy evolution to IP-telephony
- Seamlessly migrate to OpenScape Contact Center Enterprise for added capacity, features and functionality
OpenScape Contact Center Enterprise
A contact centre solution offering advanced multimedia skills-based routing for any enterprise supporting up to 1500 active agents (up to 7,500 with multiple servers).
- Intuitive agent desktop improves productivity
- Visual management tools for enhanced monitoring and reporting
- Unique presence and collaboration tools
- Unified queuing and reporting for voice, e-mail, web collaboration and outbound communications
- Self-service and transaction-based IVR support
- Multi-site networking support
- Multitenant licensing option
- Integration kits for Siebel, SAP and Microsoft Dynamics CRM
The modular design gives you the option to upgrade seamlessly and easily from OpenScape Contact Center Agile.
Contact us
Find out more about our Solutions and how they could benefit your business.