White Papers

Are you up to speed with the latest industry thinking?

Siemens is committed to providing you with up-to-date information. In this section you'll find authoritative reports and educational documents to download that can help you to make informed decisions.

Yankee Group White Paper

This White Paper, by the Yankee Group, looks at the advances in mobile Unified Communications technology and how it can benefit your organization’s strategic initiatives.

Download the Yankee Group White Paper

First-Call Resolution Revisted – Why it still matters most, and how to improve it

This paper discusses the key findings of a large benchmarking study of over 300 leading North American call centers and discusses why First Call Resolution matters most for impacting a call center's and organizations performance.

Download the First Call Resolution Revisited White Paper

OpenSOA: What It Is, Why It Matters.

This paper discusses the Siemens OpenSOA framework development and execution environment for all future applications and will give you an understanding how enterprise communications services can be componentized in this open and standards-based framework.

Download the OpenSOA White Paper

Secure Open Communications White Paper

This paper addresses the issues raised by open architectures and whilst retaining the necessary communications security.

Download the Secure Open Communications White Paper

Frost & Sullivan's Public Sector Organisations - Stepping into the Open New World

This paper discusses the need for public sector organisations to step into the new open software based world with a truly unified approach to communications.

Download the "Stepping into the Open New World" whitepaper (2.4Mb)

Frost & Sullivan's Financial Services - Entering the Open New World

This paper discusses the deployment of softswitches to gain an open software based architecture ensuring full flexibility now and in the future.

Download the Entering the Open New World whitepaper (2.2Mb)

OpenScape Video: Bringing HD Videoconferencing to Unified Communications

In this paper you will find out more about Siemens OpenScape video and its part in bringing HD videoconferencing to UC.

Download the OpenScape Video white paper (1.3 Mb)

Frost & Sullivan's Leveraging the Value of Communications in the Enterprise

This paper outlines the key trends in enterprise communications and offers best-practice recommendations for integrating VoIP, unified communications and video conferencing over an IP network to achieve a complete collaboration solution.

Download the Frost & Sullivan's Leveraging the Value of Communications in the Enterprise white paper

Practical considerations for Deploying 802.11n

This paper will outline the issues to consider when making the move to 802.11n.

Download the Practical considerations for Deploying 802.11n white paper

Underpinning unified communications; the 3 essentials of advanced IP communications.

This paper explores why open standards, carrier grade reliability and resilience, and extensive scalability are essential characteristics of IP communication and collaboration solutions.

Download the Underpinning unified communications white paper

Siemens Demystifies Enterprise FMC

This paper will explain the key drivers and underpinning technology of Enterprise Fixed Mobile Convergence.

Download the Siemens Demystifies Enterprise FMC white paper

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise? White Paper

In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees.

Download the white paper (306 Kb)

OpenPath White Paper

This paper demonstrates how Siemens can help you make the transformation to an Open Communications and collaboration environment, at your own pace.

Download the OpenPath white paper (344 Kb)

Open Communications White Paper

This paper tells you how you can empower your business community with Open Communications.

Download the Open Communications white paper (1,179 Kb)

Enterprise-Grade Voice over Wireless LAN

This paper identifies the endless capabilities that VoIP presents to organisations.

Download the VoIP white paper (1.2 Mb)

Enterprise Communications 2.0: Creating Competitive Advantage

This IDC white paper examines the emergence of Enterprise 2.0. and explores how organisations are integrating VoIP, presence, IM, with existing business applications to gain competitive advantage.

Download the Enterprise Communications 2.0 white paper (1.2 Mb)

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