The Solution

How will it work in practice?

At Siemens we understand just how frustrating it can be when business grinds to a halt just because someone is in a meeting, out of the office or unable to take a call. HiPath OpenOffice is part of our award-winning portfolio of Open Communications solutions. Through seamless integration, it makes the frustrating physical and technological barriers to efficient communication a thing of the past.

Here are just a few examples of what HiPath OpenOffice can do for you on a typical working day:

09.05am: You need to speak with someone right away but they're already on the phone. With HiPath OpenOffice you can check their presence status and send them an Instant Message.

10.30am: An offsite meeting overran and you'll be late getting back to the office. Update your presence status from your mobile phone instead of relying on a colleague to send a message. Your voicemail greeting will change dynamically too, depending on your presence status.

12.22pm: An important customer is on the phone and wants a conference call NOW. With HiPath OpenOffice you can see who's available instantly. Drag and drop available team members into your application to call them at once. If someone is already on another call, send an Instant Message and ask them to join in as soon as they can.

13.20pm: At lunch you're reviewing a document in an application on your laptop and need to call a contact number listed in the file. HiPath OpenOffice lets you click and dial to call them directly from your laptop.

14.59pm: You're on a critical call and have to divide your attention between listening, speaking and furiously writing notes, HiPath OpenOffice lets you record the conversation for a detailed meeting report or to review later. Simple.

17.23pm: You've been in meetings all day, returning and answering phone calls in between, but you can't remember who you've called back and who's called you. HiPath OpenOffice lets you prioritise and view messages in your call journal without having to listen to each one.

18.15pm: You switch between email, voicemail systems and the fax machine. Integrate them seamlessly into one application with a Microsoft OutlookTM plug-in.

So here's the bottom line

HiPath OpenOffice from Siemens puts an end to inefficient and inadequate communications. It enables you to achieve new levels of productivity by freeing up bottlenecks, reducing wasted time and speeding up decision making. So you can increase customer and employee satisfaction and improve revenue opportunities - all at a reduced operational cost. Wow!

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