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Latest Edition

Welcome to edition six of Open Minds which is designed to give you fresh insights into the key communications challenges facing organisations. 

In this new edition we look at:

In 'Going eco-efficient with IT', we interview Andy Lawrence, research director for eco-efficient IT at the 451 Group, the independent  technology industry  analyst company based in Europe and the US. We explore what strategies organisations can pursue to become more environmentally-friendly in a cost effective way using technology.

Driving productivity with unified communications - Dale Vile, a founder of the independent analyst firm, Freeform Dynamics, looks at how enterprises can make Unified Communications work effectively and more efficiently on a sustainable basis. Plus: watch our short four minute video for busy executives on the issues of unified communications.

What impact will the new 802.11n wireless technology have on enterprise networks? Wireless LANs are appearing in offices everywhere - and with a new standard, they can run as fast as wired Ethernet. But a lot of the new 802.11n Wi-Fi equipment hits a problem when you plug it in - it needs more power than the Ethernet connection.

Siemens believes it has the answer, and those claims have been tested by analyst Craig Mathias of Farpoint Group.

We talk to Craig Mathias and interview Luc Roy, Vice President of Product Planning, Siemens Enterprise Communications, about the  energy issues, reliability and benefits of the new 802.11n wireless technology.

If you have any feedback on the articles in this edition of Open Minds, please contact us at editor-open.minds.sen.uk@siemens.com.

To download the full edition as a pdf, click here.

Are women in IT an endangered species?
Experts predict a worsening of the IT skills shortage so why is it that women are not attracted to the profession? We listen to the views of women IT executives in the US and Germany and explore initiatives intended to reverse the trend. What unique skills can women offer? Does the traditional image of the technology sector as male-dominated still hold true and is it time for a fundamental make-over? Continue reading…
Can time-poor customers expect better call centre services?
How can technology be harnessed more intelligently to improve call centre management and response times? Is first-call resolution a distant dream? How do call centres respect the need of agents to work flexibly? We look at new research and explore the options for improvement. Continue reading…
What makes a compelling business case for managed services?
What opportunities and risks do enterprises face when they outsource their operations? How do you decide which tasks to outsource? How can you ensure you select the best service provider and what level of partnership will ensure quality and efficiency over the course of the service contract? We look at the latest Forrester Research and discuss the issues with industry experts. Continue reading…