OpenScape UC Application

Deploy OpenScape UC Application in virtually any environment

OpenScape UC Application is at the heart of Siemens’ unified communications portfolio. On-demand access to people and information speeds up decision-making and reduces process latency. Speed is what allows businesses to be first to respond to the customer, bring products to market, act on unique opportunities, and recover from threats and difficulties. The OpenScape UC Application is a key enabler in realising that speed advantage for your business, by enabling your teams to communicate and collaborate like never before.

OpenScape enables presence-based, real-time communications. The new version OpenScape Unified Communications (UC) Application V3, built on the industry’s first true SOA-based architecture for unified communications,  OpenSOA, boasts truly open integration. This means that it can be deployed in virtually any Telephony or IT environment – a significant advantage over closed proprietary solutions as it’s easier to deploy and means that users can take advantage of advanced unified communications from within the applications that they use everyday – from Salesforce.com and Microsoft Outlook through to bespoke applications unique to your organisation.

Unifying all your communications into a simple, seamless experience is now even more simple.

What makes it unique?

The OpenScape UC Application is open, complete and flexible:

• Open – The enhanced OpenScape UC Application can now be deployed on virtually any telephony or IT environment without complex and costly proprietary technology stacks. It works with any vendor’s IP or legacy telephony platform and integration within IBM and Microsoft IT environments is just as easy as within mixed infrastructures. It can easily integrate with your existing environment, providing secure and value enhanced technology investments.
  
• Complete – OpenScape UC Application is comprehensive and feature-rich and provides real-time access to people and information. It enables communications to be “completed” efficiently and quickly. As a pioneering solution, the OpenScape UC Application offers a mature feature-set; rich aggregated multi-vendor presence, multimedia conferencing and collaboration, one number service and a wide array of features to support employee mobility. 
  
• Flexible – New, modular, role-based packaging means OpenScape UC Application now offers a range of user-centric deployment options, with a seamless upgrade path within the portfolio depending on enterprise needs. It provides tremendous deployment and user flexibility with a choice of operating systems for servers and clients, with additional client access choices via the PC desktop, a web browser, a mobile client and a voice portal. This flexibility improves personal, workgroup, and enterprise productivity, whilst in the office or traveling, from any media or device. 
  

Why do I need it?

Every day your business deals with time to market, ability to execute, customer satisfaction, responsiveness, profitability, business agility, process effectiveness and the competition. Your business relies on mission-critical real-time communications, especially for intensive processes for sales, service, finance, R&D, and supply chain.

Your employees need to improve process execution, reduce communication friction, latency and overload, and they must collaborate effectively, from wherever they are.

How will it add value?

OpenScape UC enables seamless, intuitive, efficient communications, delivering higher levels of personal, workgroup and enterprise productivity.

Personal productivity is improved when your employees can be reached from anywhere, anytime from any device; be more responsive to your customers; and stay productive while mobile.

Workgroup productivity is improved by enabling your teams to collaborate more effectively, which accelerates knowledge access, and reduces conferencing and travel costs.

Enterprise productivity is improved when you streamline business processes and workflows; speed up business responsiveness and decision making; which results in improved competitiveness.

What are the new features?

OpenScape UC Application has a number of feature enhancements that boost the benefits of unified communications you may already have experienced.

Improved user face interface which can now integrate with third-party unified messaging as well as instant messaging applications.

‘Fixed mobile convenience’ is more accessible to users than ever, with seamless device handover – including PDA mobile devices. This enables you to move a call between mobile and enterprise networks, saving connection costs, time and trouble.

‘2-party video calling’ enable personalised face to face communications among colleagues. All you need is a desktop video camera and video codec. Plus, OpenScape UC works seamlessly with OpenScape Video to enable more personalised collaboration for virtual, decentralised teams, giving them a practical option to travel.A complete and mature feature-set. As a pioneering solution, the OpenScape UC Application offers rich aggregated multi-vendor presence, multimedia conferencing and collaboration, one number service and a wide array of features to support employee mobility. It provides tremendous deployment and user flexibility with a choice of operating systems for servers and clients, with additional client access choices via the PC desktop, a web browser, a mobile client and a voice portal.

What’s the value to my organisation?

“As an integral part of the Siemens long standing LifeWorks vision, OpenScape UC Application further addresses the fragmented communications landscape by helping to incorporate real-time, multimedia-enabled communications into workflows and business processes. The result for customers can be clear competitive advantages and complete business transformations.”
Siemens Communications Chief Operating Officer Thomas Zimmerman

• Cost reduction. Siemens sponsored independent research has shown that OpenScape UC’s rich features can save enterprises as much as $1000 per employee each month by reducing travel-related costs, as well as by eliminating process workflow latencies and lost productivity due to fragmented communications. OpenScape can also save money on audio and web conferencing service fees and mobile phone service fees.
  
• Productivity gains. Reduction in communication volume and friction enables individuals, teams and enterprises to be more productive. Time typically spent attempting to communicate and respond to messages is greatly reduced and can be used to focus on core job tasks and other revenue-generating activities. The enhanced OpenScape UC features include an improved user face interface which can now integrate with third-party unified messaging as well as instant messaging applications, such as Jabber, for even greater user and entries productivity.
  
• Accelerated business responsiveness. OpenScape UC enables a greatly expedited communication process, where information and ideas can be exchanged quickly and efficiently. 
  
• Team collaboration enablement. OpenScape UC is rich with team collaboration tools that enable planned and spontaneous exchanges of ideas and information in a media-rich context which might include audio, video, web and document sharing. 
  
• Enhanced personal performance. OpenScape UC not only expedites communications but also gives users control over how, when, and with whom they communicate. Control over communications gives users control over their workday and the opportunity to organise their workday for increased job performance.
  
• It integrates seamlessly into your existing infrastructure. Built on the standards based OpenSOA foundation, the OpenScape UC Application allows deep business process integration into virtually any existing line of business application to provide rich communications embedded business processes (CEBP). This standards-based open integration capability has led IBM to strike a worldwide OpenScape OEM license agreement with Siemens. As a result, portions of the Siemens OpenScape UC Application will be embedded as part of IBM’s Lotus Sametime Unified Telephony UC solution.
  

This seamless integration into your current infrastructure helps to exploit and maximise your investments. Your employees can use any existing device to communicate: laptop or web conferencing, mobile phone, home phone, secure instant messaging—via wireline or wireless, and it can work with virtually any PBX. . OpenScape UC, whether deployed as a hosted service or on-premise, has the open standards Software Development Kit to integrate into business applications or email clients used by your business today. Even if all the applications you use are purchased as a monthly service, OpenScape UC can be integrated.

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