Measuring the Pain: What is Fragmented Communication Costing Your Enterprise?

Still not convinced that the right unified communications strategy will transform your business and save you millions? Come see new research that monetizes the cost of inaction in cold, hard dollars, in our on-demand webcast.

Register for the on-demand webcast now

Debate: Measuring the Pain: What is Fragmented Communication costing your enterprise?
Contributors: Lydia Zorn, Insignia Research & Grace Tiscareno-Sato, Siemens Communications
Date & Time: On-demand

Synopsis

On October 15th, we released the results of the largest-ever survey of enterprise and contact center employees and their workflows. The multi-nation survey reveals the silent but staggering costs of fragmented communications.

The results reveal that enterprises with 1,000 employees could lose as much as $13 million a year in lost productivity and avoidable expenses. And that’s just one of many startling findings from the recent, landmark in-depth poll of 517 communications end-users across North America and Europe, conducted by independent Insignia Research.

To learn about the findings of this landmark research and gain ideas on how to address similar pain points in your enterprise, see our on-demand webcast with Lydia Zorn, Insignia Research.

“What this research reveals is that while organizations may be trying to cut costs in the area of customer service to better control budgets, they may in fact be ignoring key areas that are major sources of capital drain. By taking a closer look at their operations, these organizations may find that in providing their employees with better tools such as unified communications, they can actually improve experiences both internally and externally while also reducing cost.”
Susan J. Campbell, TMCnet Contributing Editor

By attending the webcast, you’ll:

• Learn 3 steps to ensure you deploy unified communications to the right user groups so that the investment will immediately prove its value.
• Learn how taking a business process view will help you select the right unified communications technologies for the right users.
• See why having the choice between deploying unified communications software as a hosted service or an on-premise solution (or both if that’s what you need) must be part of your buying criteria.
• Learn what the research found that is likely happening in your organization today.

Read Lydia Zorn’s Biography
Read Grace Tiscareno-Sato’s Biography

Register for the on-demand webcast now: