Customer Interaction

Superservice your customers

In this demanding global climate, organizations constantly face new challenges and opportunities. The pressure to deliver higher and higher levels of service at lower operating costs is increasing, all aspects of operations need to be transparent and accountable, and environmental responsibility has become a corporate issue. Our Customer Interaction solutions can make an enormous difference to the way you do business. We can help you retain, grow, and increase the loyalty of your customer base with tailored CRM strategies and solutions designed especially for the contact center environment. We can improve the way you communicate with your customers, increase the productivity of your workforce, help you manage information easily and also ensure you gain maximum value from your investment.

Interact freely

These Customer Interaction solutions enable new approaches to working. Virtualization in the contact center combined with flexible working increases productivity and reduces the impact on the environment. For example they can make it possible to introduce the benefits that homeworking brings, without any compromise, resulting in agents that are more satisfied and loyal. Customer contact is enhanced, and at the same time, the real-estate and facilities costs of running your contact center go down. Capabilities such as presence improve teamwork by giving agents an immediate view of the availability of peers and experts they can engage to successfully satisfy customer requirements and deliver increased first contact resolution to your customers.

Best of all: Because our Customer Interaction solutions are open and software based, they’re flexible enough to allow for growth too. It’s possible to deploy additional agents in your contact center from anywhere with secure access to your IP network and get them up and running quickly, enabling you to outsource or home source with ease.

Our Customer Interaction solutions are enabled by our OpenScape U C Suite of applications covering the open integration of speech enabled Voice Portals, Contact Center Routing solutions, complimentary applications, and the OpenScale Professional and Managed Services critical to successful evaluation, design, implementation, operation, and improvement of your contact center . Find out more about how we do it.

Customer Interaction is an essential part of communicating beyond barriers, which is a core element of Siemens’ Open Communications approach. This Open Communications approach not only simplifies initial implementation and deployment, it also safeguards financial investment by enabling further expansion and integration to all future capabilities. Also, it makes them easier to use, driving user adoption and maximising ROI. Furthermore, Siemens have a wealth of experience in contact center technology and CRM integration. This makes us ideal to tailor make a solution to meet your particular needs.

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Find out more how our extensive range of Customer interaction solutions could benefit your business.