OpenScale - opening up your environment
"Innovative communication must also include managed services"
Christian Teickner, Senior Manager, Telecommunications & Mobiles for Heidelberger Druckmaschinen AG.
OpenScale is a comprehensive portfolio of professional and managed services from Siemens. It's an enterprise-wide communication service, designed to deliver a successful and unified communications environment. The portfolio works alongside a significantly strengthened Siemens Global Service Infrastructure.
Enhancing your global performance
OpenScale can improve customer visibility of global service performance, increase speed of resolution of issues, and provide a Global Service Management platform for the design and delivery of IP-based Unified Communication environments. Siemens' direct global presence in more than 50 countries, extensive third-party management capabilities and ITIL-based portfolio combine to offer one of the strongest delivery capabilities amongst global communication service providers. The unique portfolio architecture and 'pre-packaging' of Siemens' professional and managed services also make it easy for you to select the services appropriate to your organization.
Achieving great results
OpenScale services have been proven to deliver great results, reducing communication related operating costs by up to 35%! The evaluation services within the portfolio give you a full picture of where the costs of communication service delivery and technology costs lie in your organization and highlight any opportunities for improvement.
Provisioning services to enterprises on a Price per User basis provides transparency as well as cost-effectiveness.
"With the Managed Services contract, we were able to lower the port price of our systems and still achieve a distinct improvement in the quality of our service."
Christian Teickner, Senior Manager - Telecommunications & Mobiles, Heidelberger Druckmaschinen AG
Smoothing the transition to unified communications
We all know that technological change can be complicated. But our OpenScale services enable you to do something about it. Our managed services can be specified to include upgrade paths to the latest unified communications solutions and our professional services provide the expertise you need to ensure that any transition is as smooth as possible. And there's more: our financing options mean that technological change need not necessarily mean a big capital outlay for your organization. Finally; Siemens Enterprise Communications is unique in its ability to manage and support third party communications infrastructure. All of these factors mean that the move to the latest communications solutions need not by as difficult as you may imagine.
Transcending service
In addition to demonstrating commercial advantages, Siemens can help you achieve corporate excellence across the breadth of your enterprise in technology and user support services. Our global direct service presence in over 50 countries and subsequent ability to deliver a single, global SLA also ensures a single, global point of contact for service enquiries and escalation. These principles of excellence all ensure you receive a best in class service delivery.
Why wait to benefit from our OpenScale services? You can start right now!
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Find out more about our OpenScale services and how they could help your business.